Whether you’re a homeowner or a business owner, understanding your HVAC system is key to staying cool and comfortable in El Paso’s intense heat. Below are answers to the most common questions we get about our air conditioning and HVAC services.
General HVAC Questions
Are you licensed and insured?
Yes! Refrigeration Express is fully licensed, bonded, and insured for your protection and peace of mind.
Do you work with both residential and commercial systems?
We service both residential and commercial clients throughout El Paso and the surrounding areas.
Do you offer financing?
Yes! We offer 36-month, zero-interest, zero-down financing through Synchrony on qualifying purchases.
AC Installation
How long does AC installation typically take?
Most installations are completed in one day, depending on the size and complexity of the system.
What size AC unit do I need?
We perform load calculations based on your home’s size, layout, and insulation to recommend the best unit for your needs.
Is there a best time of year to install a new unit?
Spring and fall are ideal, but we install AC units year-round to ensure you’re never without cooling when you need it most.
AC Repair
What are the common signs my AC needs repair?
Warm air, strange noises, high energy bills, poor airflow, or frequent cycling are all warning signs.
How long does a typical repair take?
Most repairs are completed within a few hours after diagnosis.
Can I run my AC if it’s not cooling properly?
It’s not recommended. Running an AC that’s malfunctioning can worsen the issue and lead to more expensive repairs. It’s best to turn it off and call a professional to diagnose the problem.
AC Replacement
How do I know if I need to replace my AC unit?
If your unit is over 10–15 years old, needs frequent repairs, or isn’t cooling efficiently, replacement may be more cost-effective.
What does AC replacement cost in El Paso?
Costs vary based on system size and features. We offer free estimates so you’ll know exactly what to expect.
What should I consider when choosing a new unit?
Look for energy efficiency (SEER rating), warranty, size, and compatibility with your current ductwork or smart systems.
AC Maintenance
How often should I schedule AC maintenance?
We recommend at least once a year—ideally in spring—before the peak cooling season starts.
What does a maintenance service include?
A full inspection, cleaning, refrigerant level check, filter replacement, and safety check to ensure your system is operating at peak performance.
Why is maintenance important?
Routine service extends your system’s life, improves energy efficiency, and helps prevent costly breakdowns.
AC Conversion
What is AC conversion?
It’s the process of updating your AC unit to use a modern, eco-friendly refrigerant instead of outdated types like R-22.
Why would I need to convert my AC?
Older refrigerants like R-22 are no longer being produced and are expensive or unavailable. Converting ensures compliance and reliability.
Can any AC be converted?
Many systems can be converted, but some older units may not be compatible and require a replacement instead.
Commercial HVAC
What types of commercial HVAC services do you offer?
We handle installation, repair, maintenance, and upgrades for rooftop units, split systems, and ductless systems in commercial spaces.
Why is commercial maintenance important?
It reduces downtime, improves indoor air quality, and ensures your system runs efficiently year-round.
How do I know if my commercial HVAC system is the right size for my building?
An HVAC system that’s too small or too large can lead to inefficiency and comfort issues. A professional load calculation based on your building’s size, layout, and usage is the best way to determine the correct size.
Have More Questions?
If you didn’t see your question here, we’d love to help! Contact Refrigeration Express today at (915) 308-3750 for fast, friendly, and knowledgeable support.